Refund Policy

Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty or mis-described.

We offer a 60-day money-back guarantee: you have the right to return your order up to 60 days after delivery. To start a return, please email us at hi@olvlimits.com and we will reply with the return address of our warehouse and any further instructions. In addition to our 60-day guarantee, EU consumers retain the statutory right to cancel the contract within 14 days of delivery. In case of a subscription, your cancellation needs to be received by us at least five (5) days before the next bill date to prevent being charged for another month, 2 months or quarter as applicable.

If, after a cancellation or agreed return, goods are not returned to us, we will collect them and we will charge you the direct cost of the collection.

Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the bottle is in any way broken or tampered with we will not refund the product.

Returns Process

To start a return, please email us at hi@olvlimits.com. We will reply with the return address of our warehouse and any further instructions. Once we receive your unopened bottles in good order, we will refund you within 30 days.

Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the product is in any way broken or tampered with we will not refund the product.

Return shipping costs are the responsibility of the customer. We recommend using a tracked service so you have proof of postage.

Returning your entire order

You have the right to return your entire order up to 60 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the product is in any way broken or tampered with we will not refund the product.

To start the return, email us at hi@olvlimits.com and we will share the return address of our warehouse. When we receive your returned order in good order, you will receive a refund within 30 days.

Return postage costs, in this case, are the responsibility of the customer.

Returning part of your order

You have the right to return part of your order up to 60 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened bottle.

To start the return, email us at hi@olvlimits.com and we will share the return address. When we receive the returned products in good order, you will receive a refund for the items you have returned within 30 days. Your original shipping costs will be refunded only when the full order is returned.

Return postage costs, in this case, are the responsibility of the customer.

Returning Faulty or Wrong Goods

If you receive your goods and there is a problem please contact us at hi@olvlimits.com to discuss the matter further.

If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.

Please note: no claim for faulty goods can be made if any of the following applies – damage caused deliberately or through negligence, improper use or careless maintenance, normal wear and tear, or damage caused by not following the care instructions correctly.

In the event that the wrong item(s) have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 30 days of receiving the product in our office, or when proof of return is given, whichever is earliest.

Please see Returns Process above for further details.